Polar Cruise Escapes Booking Terms & Conditions
Third Party Services
Polar Cruise Escapes is a Travel Agent and in the provision of holidays or travel products acts solely as an agent on behalf of the Operator Services. The Travel Agent is not liable to you for any act, default or neglect of any kind by any Operator Services. Operator Services are all travel, accommodation and other associated services provided to you by a third party tour, travel, accommodation or other operator, booked on your behalf by the Travel Agent.
Please note, all prices quoted are current at time of quotation. Prices are subject to change at time of booking and are subject to availability. We cannot guarantee a quoted price until such time as the travel arrangements are fully confirmed. Once all travel arrangements are fully confirmed, prices are still subject to change without notice until such time as full payment is received for the travel arrangements. In any case, Polar Cruise Escapes conditions of payment will be reflective of that of the relevant travel suppliers to the specific booking.
At your request, we will endeavour to confirm your desired travel arrangements. Unfortunately, this can not always be achieved due to availability at time of booking. If availability for your desired holiday is not possible, we will recommend alternative options. If availability of your desired holiday is possible, we will provide you with a confirmed travel itinerary and statement of costs. The travel itinerary will detail arrangements made on your behalf and the statement of costs will provide full costing including any outstanding monies due and the due date.
All prices are based on payment by cash or cheque only. Cheques will not be accepted within seven working days of travel. Credit card payments may also be accepted, however, costs may vary dependant on the airline or tour operator used. If you intend to pay by credit card to obtain reward points it is essential that we are informed at the time of booking what type of credit card you wish to use so that we can ensure that the airline or tour wholesaler accepts this type of credit card as a form of payment.
Additional credit card fees will be charged if the airline or tour wholesaler does not accept credit card as a form of payment. Similarly, the airline or tour wholesaler may also charge a credit card fee. You will be advised of any credit card fees upon confirmation of your booking.
We will require the signature of the cardholder that is authorising charges to their credit card. We will not accept credit card details over the phone for payment. If you cannot pay by credit card in person, we will require a completed credit card authorisation form. Your travel consultant can provide you with this form.
Please note the following conditions apply to your reservations:
- Changes to fares, currency fluctuations, taxation and other legislation do occur. As a result, all prices and costs are subject to change without notice and cannot be guaranteed until payment is made in full.
- A Polar Cruise Escapes fee may be payable for amendments, cancellations and other services. Our schedule of fees is on display in each of our shops and is also available on request.
- Amendment and cancellation fees may also be levied by travel operators such as airlines, tour operators, hotels and car rental companies. It is important that you understand these fees and we can assist you with any questions you may have.
- Supplier deposits are conditional upon the contract of their terms and condition. Please familiarise yourself of these terms and conditions relative to your travel supplier through their brochure, website or via request to your Polar Cruise Escapes consultant. Polar Cruise Escapes (non supplier) deposits are not refundable.
Prices and costing quoted include GST (where GST applies) unless expressly stated otherwise. If GST is not included in the price or costing, an amount equal to the purported GST (ignoring any tax credits available to Polar Cruise Escapes may be added with respect to the period 1 July 2000 onwards. This amount is payable at the same time and in the same manner as all other amounts.
A valid passport with a minimum of six months validity from your return date in to Australia is required for your journey. If you are travelling on any other passport type other than an Australian passport a re-entry visa will be necessary.
Please check at time of booking that the name on your confirmed travel itinerary corresponds with the first name and surname in your passport. Your airline ticket must be identical to the name on your passport or the airline will deny boarding. As a result of increased security measures at International Airports, we must advise your airline of the following information.
Failure to advise these details may result in denied boarding.
- Full name as per passport
- Passport number, expiry date and Nationality
- Date of birth
Australian Passport holders require a visa to enter some countries. Some countries allow for a "visa free" stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or members of your travelling party have a recorded criminal offence entry may be denied. Please speak with your travel consultant about this.
Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey. We advise you to check if you require a visa for your arrangements on www.visalink.com.au prior to making a booking.
Foreign passport holders
As an Australian trading entity, Polar Cruise Escapes understand their clients to be Australians and holding valid Australian passports with 6 months validity from time of travel. Please notify your Polar Cruise Escapes consultant should this not apply to your circumstance.
Deportation for non-issuance or incorrect visas is at the traveller's expense. Although many countries have visa free entry for tourists for specified lengths of stay entry to that country is still a port of entry decision.
If you plan to undertake any independent travel, our consultants are more than happy to check the itinerary and the various countries you may visit and advise what visas are required.
It is recommended that you check-in by no later than two hours prior to departure for all International flights and one hour to 45 minutes prior for domestic flights. Your travel consultant will advise you of check in terminal information when you receive your travel documentation.
Not all airlines require you to reconfirm your flights prior to departure. We recommend all flights be reconfirmed 72 hours prior to departure. While overseas you will be required to reconfirm your flights 72 hours prior to departure. Please contact the airline direct.
Department of Foreign Affairs and Trade Travel Warnings
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability.
Should you wish to check with the Department of Foreign Affairs their website address is: www.dfat.gov.au. There is also another service provided to Australian travellers where you are able to register your personal details i.e. passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.
Travellers Health Advice
Some areas of the world have special vaccination and health requirements. We recommend that you contact your nearest Travellers Medical Centre who are specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements we will not be liable for any extra costs that may be incurred.
Frequent Flyer Program
If you are a current member of a Frequent Flyer program, we will require your membership number for entry into your booking. You should still retain your boarding passes and other receipts such as rental car and hotel documents to ensure that all points are accurately credited to your account by the travel provider. If you do not retain all boarding passes/tickets for clarification upon your return we hold no responsibility for points not accrued.
It is also important that the name on your ticket corresponds exactly to your Frequent Flyer card. Should you wish to join a program we would be happy to assist.
If you have any special requests (i.e. aisle or window seats, special dietary requests, airport assistance or hotel room type) every attempt will be made by us to accommodate your request but as we are not the ultimate service provider we are not in a position to be able to guarantee the request.
Your holiday safety and enjoyment is important to us and we support the Australian Governments recommendation that all people travelling to an overseas destination take out travel insurance. Therefore in providing you with the total cost for your travel arrangements we have included a quote for travel insurance.
To help you identify which is the most suitable policy for you we have included a copy of our brochure. It is important to read this brochure carefully and to take note of the cover and exclusions as they may relate to your particular circumstances.
If you have any pre-existing medical conditions (as listed in the brochure) then cover for this may need approval by the Insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, we are able to provide you with the Medical Assessment Form for completion and return to us.
Please note that in providing you with this quote for insurance we have not taken into account your personal objectives, financial situation or needs. Before deciding to purchase any of the travel insurance policies we offer you should read the Product Disclosure Statement (PDS) and policy wording.
If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you decline the offer to purchase travel insurance passengers will be required to sign an Indemnity Form before travel documents will be released.
Taxes and Levies Imposed
Various countries, states, towns and airports around the world and in Australia impose a variety of Security, Airport and Departure Taxes. Where applicable and possible these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur such as departure taxes payable at airports in cash will be the responsibility of the traveller.
Polar Cruise Escapes offer a complete Foreign Exchange service through Travelex. We strongly recommend that you consider the Travelex cash packs which contain a spread of currencies specifically to suit your needs for the first few days in each new country. To complement cash and travellers cheques Travelex also offer the Visa Travel Money Card.If you need to transfer money around the world Travelex can assist you by providing either foreign currency drafts, Telegraphic Transfers or our Moneygram service.
Travelex Foreign Exchange consultants have the knowledge and experience to advise you on the travel money products and service to best suit your needs.
Polar Cruise Escapes collects information about you (including health information when necessary) and may disclose your personal information to organisations which provide services to Polar Cruise Escapes to enable us to provide products and services to you, process your travel arrangements and facilitate your participation in loyalty programs. If the information is not provided, we may not be able to fulfil the service requested. As a Polar Cruise Escapes customer, you may, at any time, request further information about the way we manage your personal information. You may also request removal from our contact lists or correct your personal information by contacting us in writing or by e-mail.
PLEASE NOTE: Airfare and accommodation prices are subject to change at any time, with or without notice, until full monies are received and documents are issued.
Please do not hesitate to contact us should you require any further assistance and thank you again for choosing Polar Cruise Escapes.
Senior Cruise Consultant
Polar Cruise Escapes